Indian crypto users have criticized MoonPay after discovering they could not complete Know Your Customer (KYC) verification needed to claim rewards from the PayBox token distribution, despite completing the campaign’s required tasks.
Posts shared on X showed users calling for equal treatment after reaching the final stage of the claim process only to find that MoonPay displayed a “Coming soon to your region” message for India. Several users argued that participants should have been informed of the regional restriction before spending time completing campaign requirements.
@moonpay , why is India showing “Coming soon to your region” while many other regions are supported? India has one of the largest crypto communities in the world. We deserve equal access and transparency. When will support be available for Indian users? 🇮🇳#India #Crypto #MoonPay pic.twitter.com/JNNw7efewH
— KAMRAN (@k4kamran7) July 31, 2026
One user wrote that thousands of Indian participants were unable to claim their rewards because MoonPay’s KYC service is unavailable in the country, while another questioned why India, home to one of the world’s largest crypto communities, remained unsupported despite availability in many other regions.
Meanwhile, PayBox said more than 107,000 free crypto rewards have already been delivered to eligible participants. The project added that claim wallets are currently being reloaded, meaning users who submit claims now may experience delays before receiving their tokens.
Users call for clearer eligibility requirements
The complaints have centred less on the reward distribution itself and more on the lack of upfront disclosure about regional limitations. Participants said they completed campaign tasks, connected their wallets, and met the stated requirements before learning that KYC verification through MoonPay was unavailable in India.
Neither MoonPay nor PayBox had announced any change to India’s eligibility at the time users began reporting the issue. For affected participants, the concern is whether projects should clearly identify geographic restrictions before campaigns begin rather than after users reach the final claim stage.
Regional compliance is becoming a bigger issue for crypto campaigns
Global crypto campaigns increasingly rely on identity verification providers to meet local regulatory requirements, but those providers do not always operate in every jurisdiction. As a result, eligibility can vary by country even when promotional campaigns appear to be open worldwide.
The dispute shows a recurring challenge for token distributions that depend on third-party verification services. While projects can attract participants from dozens of countries, the final claim process may still be limited by licensing, compliance, or operational coverage. For users, that makes regional eligibility just as important as completing campaign requirements, particularly in countries where access to crypto services remains uneven.
Meanwhile, MoonPay announced a strategic investment of approximately KRW 110 billion ($76 million) in Finger, a first-generation South Korean fintech pioneer. The deal, executed alongside Sungho Electronics and Pantos Holdings, aims to integrate MoonPay’s global payment rails with Finger’s domestic financial software network.
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