Following a significant system outage and recovery earlier today, Coinbase users have expressed their ongoing frustration as they continue to encounter difficulties withdrawing their funds on the platform.
The outage, which left users unable to access the platform from any device in the early hours of the day, was swiftly responded to by the Coinbase team. The exchange’s Support team acknowledged the issue and assured users of a quick resolution. After a few hours, they announced that the platform was fully operational.
RELATED: Coinbase’s Services Now Restored After System-Wide Outage
Yet, even after hours of this information of the system’s apparent recovery, reports on social media of users facing challenges accessing their funds on the exchange’s platforms still persist.
One X user, @rockethuncho, quoted Coinbase’s recovery announcement and stated,
“This tweet is false as millions of people are still unable to withdraw or transfer their assets.”
@X can we get community notes here. This tweet is false as millions of people are still unable to withdraw or transfer their assets.
— rocket (@rockethuncho) May 14, 2024
Coinbase has reiterated its commitment to resolving the issue promptly but did not provide a specific timeline for the full fix. Also, the exchange’s support has been actively engaging with users on social media platforms, acknowledging the ongoing issues.
We are sorry for the inconvenience, rocket. Our team is actively working towards a resolution. While we can’t provide a specific timeline for the fix, we suggest that you keep checking your account for updates. 1/2
^KZ https://t.co/lVqd7e12Qg— Coinbase Support (@CoinbaseSupport) May 14, 2024
In response to user inquiries, a representative replied to another X user, @AiTruong8’s complaint, stating,
“We are aware that some users may still experience issues when sending cryptocurrency or withdrawing fiat. We’re actively looking into this matter and will keep you updated through our status page: status.coinbase.com.”
Coinbase is now fully recovered. We appreciate your patience and apologize for the inconvenience. https://t.co/AAzEMPaJGL
— Coinbase Support (@CoinbaseSupport) May 14, 2024
Coinbase’s response to this ongoing challenge remains closely watched as users seek reassurance and swift resolution to regain full access to their funds.
Unfortunately I did come to your account for an update like others and we read “fully recovered” unfortunately that wasn’t true.
Miss me with the chat gpt customer service.
wen withdraw?
— rocket (@rockethuncho) May 14, 2024
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