FTX and FTX Digital Markets (FTX DM) have appointed Payoneer as a new distribution service provider to support the payout of customer recoveries amid ongoing bankruptcy and liquidation proceedings.
With this move, Payoneer becomes the third official provider for FTX distributions, joining BitGo and Kraken, and the second provider assisting FTX DM. Distributions through Payoneer began after May 30, 2025, and are available to eligible retail customers under the FTX Chapter 11 Reorganization Plan approved by the U.S. Bankruptcy Court in Delaware, as well as FTX DM’s liquidation process in The Bahamas.
(1/2) FTX announced it has entered into an agreement with an additional distribution service provider, Payoneer, to assist in distributing recoveries to retail customers in supported jurisdictions. For more information, please visit: https://t.co/ra1Q1uyx8r
— FTX (@FTX_Official) June 10, 2025
Customers opting to receive funds via Payoneer agree to waive direct U.S. dollar cash distributions from FTX. Instead, they authorize FTX to send their entitled distributions to Payoneer, which will convert the funds and deposit them in the customer’s selected bank account in their preferred local currency.
To participate in the distribution process, customers must log into the FTX Customer Portal, complete Know Your Customer (KYC) verification, submit applicable tax forms, and onboard with one of the designated providers. Detailed instructions are available on the claims website at claims.ftx.com.
Additionally, FTX clarified that for transferred claims, payments will only be issued to the current recorded holder, provided the claim has been properly processed and no objections have been raised by the distribution record date. For further information and ongoing updates, please visit FTX’s support and claims platforms.
In light of security risks, the company also cautioned users about phishing schemes and fraudulent websites mimicking official FTX communications or the customer portal. FTX reminded customers that it will never request wallet connections under any circumstances.
Meanwhile, as FTX continues efforts to recover assets for creditors, FTX Trading Ltd. and the FTX Recovery Trust have filed lawsuits against NFT Stars Limited and KUROSEMI INC., the firm behind the Web3 gaming platform Delysium. The suits accuse the companies of breaching contractual obligations by withholding tokens owed to FTX’s estate, adding another legal front in the exchange’s post-collapse recovery strategy.
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